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Why is my internet so slow?


Slow internet


Narrowing The Problem Down

If your speed test confirms your internet is slow, you should try connecting to multiple websites and using multiple devices in your home if your Internet connection is slow. If the slowness is just with one website, it’s probably that website’s problem—not your internet’s. There’s not really anything you can do about this except wait for the people in charge of the website to fix it.

Narrowing down where the problem lies will help you fix it. Does the slowness just happen on one computer, or all your devices? If it’s just one computer, you know the solution probably lies there. You may just have to reboot the computer, or you may need to perform a malware scan  to check that everything is fine. If the speed is slow on multiple devices—multiple computers, for example, or your computer and your phone—then it’s almost certainly a network problem, and you’ll have to look at the router. A reboot usually fixes most router issues.


Check Your Speed 

It’s worth running a speed test, in the first instance, using this link, to see how well it’s actually performing. Stop any downloads, uploads, Netflix streaming, or other heavy internet activity before running the test to ensure as little interference with the results as possible and its much more accurate to test using a device that is connected direct via a cable into your router.internet speed


Compare the measured speed results against the expected speed of the internet connection you are paying for.

However, if you’re paying for a certain connection speed and consistently receive speed test results that are well below that, it’s time to move to the troubleshooting steps below.


Reboot Your Router


reboot router



Like computers,  routers sometimes get stuck in a bad, slow, overloaded state. This problem can be fixed with a reboot. If you haven’t rebooted your router  in a while, you should do it now.

To reboot, unplug from the power outlet for 30 seconds before plugging them back in. It may take a few minutes for your router to reconnect to your internet service provider and bring your Internet connection online, so be patient. Check if your speed improves after the reboots.




Improve Your Wi-Fi Signal

It’s possible your internet is fine, but your Wi-Fi—which connects you to the internet—is having signal problems. A bad Wi-Fi connection can seem like an Internet connection problem, especially since it can affect all the devices in your home. There are quite a few reasons you may have a bad Wi-Fi signal. The airwaves could be congested with too many devices nearby, especially if you’re using 2.4 GHz and not 5 GHz, which can support a lot more devices. This is a particularly common problem in denser urban areas—for example, if you live in an apartment complex with neighbours who have many  wireless routers and other devices.

You could also just have a dead zone, something interfering with your Wi-Fi signal, or poor coverage throughout your home.


If you’ve run through these troubleshooting steps and can’t fix the problem, there is a good chance it is not a problem you can fix. It may be your internet service provider’s problem. For example, there may be a problem with the cable line running from your house to your ISP, or with some other equipment they have. In this case, you should call your internet service provider and report the problem.

You are paying your internet service provider to provide a stable connection, and it’s their job to fix any problems with it on their end.

Just be sure it’s actually their problem, and not a problem on your end - like Wi-Fi signal issues.


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